Hicks will lead the 911 Emergency Communications Department

Stacy Hicks

Stacy Hicks has been named to lead Granville County’s 911 Emergency Communications Department.

Hicks, who originally joined Granville County government in 2006, brings 18 years of emergency communications experience to his new role leading this vital ink of public safety services for Granville County’s 62,000 residents.

Hicks began her employment with Granville County 911 in 2006 when she was hired as a telecommunicator. She has progressed through the emergency communications leadership, serving as a telecommunications supervisor, emergency medical dispatch coordinator, training and quality assurance coordinator, and operations manager.

Hicks most recently served as interim director of 911 Emergency Communications.

“I am honored to have been selected as Granville County’s 911 Emergency Communications Director,” Hicks said. “The 18 years I have spent serving the citizens of Granville County have only reinforced how critical the 911 center is to the safety of our community. While it is challenging to operate a 24/7 public safety, I am confident in our staff’s training and capabilities. We hope all citizens and visitors to our county have peace of mind that when they are dealing with an emergency, a calm and professional voice will answer when they call 911.”

Hicks holds an Associate’s in Business Administration from Vance-Granville Community College and a Bachelor’s degree in Business Administration from the University of North Carolina at Greensboro. She is currently enrolled in the Master of Public Administration program at East Carolina University.

Hicks has earned numerous national and state certifications, including National Emergency Number Association Emergency Number Professional, Advanced Level Emergency Medical Dispatch Quality, Emergency Fire Dispatch Quality, Association of Public Safety Communicators Communications Training Officer, Federal Emergency Management Agency National Incident Management System Telecommunicator Emergency Response Taskforce, North Carolina Division of Criminal Information Operations and National Association of Counties Performance Leader Master Certificate.

Hicks lives in the Wilton community with her husband Garland and their two sons Landon and Carter. She spends her free time reading, working out and spending time on the lake with her family.

The 911 Emergency Communications Center is located in the Granville County Law Enforcement Center at 525 New Commerce Drive in Oxford.

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