close
close

‘Think I’ll Go to Costco or Target,’ Says Sam’s Club Member After Fury Erupts Over Policy Change – That’s the Last straw

ANGRY shoppers have hit back at Sam’s Club after the wholesaler announced a membership change.

The Arkansas-based chain announced last week that some of the free member perks will change starting Aug. 19.

2

Sam’s Club members have stepped up the pressure after the retailer announced changes to its memberships (pictured)Credit: Alamy

2

Many members have threatened to take their business elsewhere, including Costco and Target (pictured)Credit: Alamy

The change that’s getting the most attention is that Plus members who pay $110 a year for the privilege will no longer get free shipping and free same-day delivery on orders under $50.

Instead, those who do not meet the minimum spend threshold must pay the standard shipping fee of $8.

As some members have recently joined or renewed their membership, many are furious at the loss of the previous free benefit and that there will be no apparent change in cost.

As a result, some are threatening to take their business elsewhere.

“This is BS. I’ll probably just cancel my membership!” X user Barbara McLain said in a post.

“Their prices aren’t that great anyway. I don’t think I’m saving my $100.00 membership every year to get my money back!

“Now there’s shipping. Think I’ll go to COSTCO or Target.”

Like, Sam’s Club offers both Costco and Target memberships but for Target shoppers this isn’t necessary to shop there and doesn’t have as many benefits.

Free to join, Target Circle is a rewards program for shoppers to earn 1% in rewards, access deals and personalized offers, and have a say in how the retailer helps the community.

Meanwhile, Costco’s top membership costs $120 a year, an extra $10 compared to Sam’s Club’s Plus membership.

‘Not enforced at all’ says Sam’s Club fan as fix for little-known membership rule allows friends to shop

For that money, Costco Executive members get access to all stores, additional discounts and benefits, 2% rewards and additional membership cards for the household.

Sam’s Club’s Plus membership offers early shopping hours, pharmacy savings, optical savings, bonus offers, same day delivery, fuel savings, add-on membership and other benefits.

Both membership-only retailers offer cheaper annual subscriptions for $60 and $50, respectively.

‘TOO CAREFUL’

McLain’s comments came after another Plus member publicly called out the retailer for giving “vague” answers to member questions about how the change is supposed to benefit them.

A notice from Sam’s Club stated that the retailer is “evolving our benefits and updating our terms and conditions to add more value to your membership.”

A confused member asked how introducing the purchase minimum would increase value for him and the retailer responded by asking him to send a private message.

Another user then jumped on the X thread and asked the same question, urging the retailer to explain publicly rather than in private messages.

What’s changing at Sam’s Club?

The following changes will take effect on August 19.

  • Club members will be able to access free curbside pickup for eligible items if they spend at least $12. If not, the current $4 fee will apply to each order.
  • Plus members only get free same-day shipping if they spend at least $50. The current $8 fee will apply to other orders.
  • Plus members get free shipping if they reach the minimum spending limit of $50. If not, an $8 fee will be added to other orders.

Source: Sam’s Club

“By adding a minimum to the cart, we increase access to different ways of shopping for our members,” the retailer answered.

“This will make it easier for you to get the products you want, the way and the time you want.”

However, this answer was trashed by the user who said“Your answer is too vague. I want every plus member to read your answer.

“Please explain in detail how you all ‘increase access’ for customers to shop and add a minimum for plus members.

“What changes and what benefits are added?”

‘STUPID’

No further response was given as even more Plus members pressed on.

“You must think we’re some kind of stupid!! You actually expect members to think it’s for our own good to require us to pay shipping!?” one said.

“Sorry @SamsClub – I’m not buying it – that’s a big change to the membership offering for Plus members. Screw them. I know I wouldn’t have renewed in May if I’d known,” another Added.

Members are also demanding refunds and membership fee reductions as a result of the unforeseen change.

“Our members consistently tell us that convenience is important to them no matter how they choose to shop,” a Sam’s Club spokesperson told The US Sun.

“These latest changes are designed to simplify the same-day delivery and shipping experience and fees, but also provide better access to the items our members buy the most.

“Feedback has been overwhelmingly positive with members saying it’s easy to meet the basket minimum.

“We’ve also added several new benefits in response to member feedback – including food delivery, which members tell us is a much-appreciated benefit, and removing the pick-up fees for our walk-in membership.”

Membership and store cards are offered from major retailers

Here’s a breakdown of the store cards offered to customers from different retailers and their benefits

* If you click a link in this box, we may earn affiliate revenue.

Costco:

  • Gold Star membership: $60 per year, shop all Costco stores and online with two additional cards for your household.
  • Executive membership: $120 per year, 2% annual reward, additional discounts and benefits on Costco services, shop online and in store, and get two extra cards for household use.
  • Sign up for a Costco membership here

Sam’s Club:

  • Club Membership: $50 per year, Bonus Offers, Same Day Shipping, Instant Savings, Sam’s Club Mastercard, Members Only Fuel Savings, Tire & Battery Center, Free Membership and Premium Membership.
  • Plus membership: $110 per year, all benefits of club membership plus Sam’s Cash, free shipping, free pickup, early bird shopping, and pharmacy and optical savings.
  • Sign up for Sam’s Club membership here

Goal:

  • Target Circle: A free-to-join rewards program that allows users to earn 1% in Target Circle Earnings Rewards when a qualifying purchase is made, access deals and personalized offers, receive a birthday gift, and gain a voice to direct how Target helps your community .
  • Goal Circle Card: A credit, debit or reloadable debit card that gives users 5% off in-store and online plus exclusive offers, free two-day shipping and an additional 30-day return period. Formerly Target RedCard.
  • Register for Target circle here

Walmart:

  • Walmart+: $12.95 per month or $98 per year with a free 30-day trial. Offers members free delivery, free shipping with no minimum spend, fuel savings, Paramount+ subscription, carpool, Walmart+ travel, home returns, mobile scan and go in store and early access to deals and product releases.
  • Sign up for Walmart+ here
Back To Top